The Radius helpdesk is staffed by full time dedicated helpdesk engineers. Support levels include: telephone assistance, remote dial in and on-site assistance.

All helpdesk staff are trained in both IT and Telecoms systems support. Radius also operates a fully open helpdesk system and all contract holders can log and review calls via our on-line call management system. This system provides 100% transparency and traceability, all call details as well as call resolution plans are securely available online.

The online portal also allows contract customers to manage calls on behalf of their other sub offices and system users.